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888 Casino’s long history and adherence to gambling regulations make it a safe place to deposit and gamble. It offers attractive reload bonuses, daily promotions, and a good selection of live dealer games and jackpot slots. The lobby runs on a responsive platform that features titles from the best software developers.

However, 888 disappoints on a few important fronts. Its welcome bonuses, while attractive at first glance, come with a few unfortunate restrictions. The casino’s overall game selection is relatively small, and its video poker department is particularly lacking.

Safety and trustworthiness

The most important aspect of an online casino is its security and reputation. Depositing with an unreliable provider leads to a poor gambling experience and delayed withdrawals at best, and to leaked financial information or stolen funds at worst.

Is 888 Casino legitimate? Let’s find out.

Launch date & location

888 Casino was founded in 1997, which makes it one of the oldest internet casinos in existence. Formerly known as Casino-on-Net, it’s headquartered in Gibraltar with an office located at Europort, Suites 601 and 701.

Governance structure and ownership

888 Casino is owned by 888 Holdings Plc, which is one of the largest internet gaming providers in the world. In addition to the casino brand, 888 Holdings owns highly successful poker, bingo, and sports betting sites. They also own MyTopia – a software development studio that creates games for social and mobile platforms.

The company is listed on the London Stock Exchange and its acting CEO, Itai Frieberger, is a seasoned casino executive with 15+ years’ experience. 888 Holdings is based in Gibraltar and can be reached at +350 2004 0617.

Gaming licenses

888 offers its casino games legally to an international audience. They are regulated by the Licensing Authority of Gibraltar and hold betting license No. 039 and gaming license No. 022. Their activities are in compliance with the Gambling Act of Gibraltar.

In the UK, 888 Casino offers its games under a United Kingdom Gambling Commission remote license – number 000-039028-R-319297-0016.

Encryption and data protection

888 Casino’s website and casino application are encrypted using a verified GoDaddy.com, 256-bit TLS certificate. This prevents malicious third parties from intercepting data exchanged between players and casino servers such as credit card details, personal information, and gaming logs.

All credit and debit card deposits made with 888 Casino are processed by Cassava Enterprise, a certified iGaming payment processor regulated by the government of Gibraltar. Casava handles payments for over 40 internet casinos.

Software fairness

888 Casino is accredited by eCOGRA, or eCommerce and Online Gaming Regulation and Assurance. This London-based testing agency is recognized worldwide as the leading online casino fairness auditor. The company’s independent software specialists carry out monthly, rigorous tests of 888’s platform to ensure their games pay out fairly, and that the casino’s random number generator (RNG) is truly random.

You can check 888’s payout reports from eCOGRA here.

888 Casino abuse reports

Most negative reports we found online have less to do with 888 Casino’s trustworthiness and more with certain policies they employ. Some gamblers complain about having to supply the casino with a scan of their government-issued ID when requesting their first withdrawal, but this is standard practice at any online casino and is in fact required by law. We also found reports of withdrawals taking longer than expected, sometimes up to seven days. There are also complaints about the casino’s lobby being difficult to navigate and games being hard to find.

Other than that, we’ve encountered no serious player reports that would indicate foul play on 888’s part.

Problem gambling tools

The casino employs advanced systems for detecting and refusing access to underage users. Their website and lobby list contact details to Gamblers Anonymous, gambling therapy helplines, and the National Council on Problem Gambling.

When gambling turns into an addiction, players can choose to reduce their maximum deposit and wager limits. They can also lock themselves out of their account altogether. Restrictions can be applied for a duration of days, weeks, or months. Additionally, 888 Casino staff are trained to recognize behavior associated with compulsive gambling and will offer help to suffering players when warranted.

In early 2017, 888 was investigated by the UK Gambling Commission for failing to carry out its social responsibilities. The investigation found that, due to a bug in the casino software, thousands of players were able to keep gambling despite having activated the self-exclusion protocol. The casino was fined 7.8 million GBP as a result. As far as we know, the system failure which caused this problem has since been fixed.

Anti-money laundering policies

888 follows local and international anti-money laundering laws. The casino requires all players requesting a real-money withdrawal to verify their identity. The verification process entails providing clear scans of an ID and a utility bill. The casino may also choose to contact the player by phone for further verification. If you used a credit or debit card to make a deposit, you’ll also need to provide a scan of the front and back of that card.

888 employs advanced algorithms for detecting and preventing fraudulent deposits.

Awards and accolades

Throughout its history, 888 Casino has been recognized as a leading online gaming provider more than once. Most-recent awards include Best Casino Operator and Operator of the Year (2013, eGR awards), Digital Operator of the Year (2014, Global Gaming Awards), and Best Casino Operator (2015, Gaming Intelligence Awards).

As far as we know, the casino has not received any prestigious awards since 2015.

Disconnection policy

It’s important to understand what happens to your wager if you lose internet connection in the middle of a spin or deal. 888’s disconnect policies vary by game and can be summed up as follows:

  • Blackjack: you will be able to complete the hand as soon as you log back into the lobby.
  • Slots: the casino’s random number generator will determine the result of the spin and your bankroll will reflect the outcome. If the spin requires player input (as part of an activated bonus round, for example), you will have 30 days to reconnect and complete the spin, following which the RNG will determine the result.
  • Roulette and Video Poker: the random number generator will decide the outcome of the game.

Banking options at 888 Casino

The availability of certain deposit and withdrawal options depends on your location. Below is an overview of the most common transaction methods available to gamblers in most jurisdictions.

Deposit options

  • VISA and Mastercard credit/debit cards: quick, reliable, and very low rejection rates in most countries. Deposits can also be made from an iPad or iPhone using ApplePay – as long as a valid credit card is attached to the account.
  • EntroPay Virtual VISA Card: a prepaid VISA card that can be topped off using a standard credit card. Transactions are instant.
  • E-wallets: these include PayPal, Neteller, and Skrill. Instant, secure, and private. Available to players in all jurisdictions.
  • Wire Transfer: fund your bankroll using an international bank transfer. Because wire transfers involve no middlemen, this deposit method is probably the most secure of all. However, you may need to wait up to seven business days before your casino balance reflects the transfer.
  • Trustly: a payment processing company that enables prompt payments using different online banking accounts. Trustly was established in 2008, employs 135 people, and is headquartered in Stockholm. They are a strategic partner of PayPal, and we feel confident in recommending them.

Some country-specific deposit methods include iDebit bank transfers, Postepay, WebMoney, and Yandex. Most of these are available to gamblers in certain European countries, Australia, Canada, or Russia.

Withdrawal options

As with most online casinos, 888 offers fewer withdrawal options than deposit methods. It takes between 0 and 72 hours for a withdrawal request to be approved by casino staff, after which you must wait for transfer initiation. Players making their first withdrawal will be required to verify their identity, which may delay payment approval. To speed up the process, prepare scans of all necessary documents prior to initiating your first withdrawal.

You can withdraw up to 30,000 USD, GBP or EUR in a given calendar month. Loyal customers can contact the casino support staff and request a limit increase.

  • VISA credit and debit cards: receive your money to the same card you used to make a deposit. Secure and reliable, but rather slow.
  • Maestro debit and Entropay cards
  • E-wallets: includes PayPal, Neteller, and Skrill. Safe and private, as long as you take good care to use strong, unique passwords for your e-wallet accounts. To withdraw using any of these e-wallets, you must have used it to make a deposit in the past.
  • Wire transfer: only available if you never deposited using credit or debit cards. Safest, but slowest, option.

Withdrawal times are as follows:

  • VISA cards 3-5 days
  • Maestro debit and Entropay 3-5 days
  • E-wallets – up to 48 hoursWire Transfer – up to 7 days

Overall, withdrawal times at 888 Casino are not the best in the industry and could use improvement.

Cryptocurrency withdrawals

As of June 2018, 888 Casino does not support Bitcoin or alt-cryptocurrency deposits or withdrawals. Due to the unstable prices of Blockchain-based currencies and high transaction fees, we believe this is unlikely to change soon.

Game selection and variety

Compared to other popular internet casinos, 888’s game variety is rather disappointing.

Game software providers

888 spreads games from around a dozen high-profile casino software providers. These include Dragonfish (888’s own software development division), NetEnt, 888 Gaming, Cryptologic, IGT, Cassava, Electrade, and BluePrint Gaming. The first three developers on this list make up the bulk of 888’s casino offering.

Slots

The casino spreads close to 180 slot games, many of which come from NetEnt and 888’s own game development studios. Around 60% of available titles feature 1-25 paylines. Most slots include Wild symbols, bonus rounds, and free spins. A lot of the titles are new, but there are a fair bit of outdated slots with poor production values. However, you’ll be able to play classics such as:

  • Dazzle Me
  • StarBurst
  • Guns N’ Roses
  • Spartacus
  • Ray of Light

There are 26 progressive jackpot slots available at 888. As of this writing, the largest available jackpot is worth €1,550,117 and can be won through Rise of the Pharaohs, Irish Riches, Pirate Millions, Santa’s Super Slot, and Millionaire Genie. Gods of Gold is available, too, and features a €683,707 jackpot. The remaining jackpots fall in the €11,000 – €55,000 range.

According to eCOGRA’s April 2018 certificate, 888 Casino’s video slots returned an average of 95.06% to players. That’s an average house edge of 4.94%.

Blackjack games

888 Casino offers six varieties of Blackjack. These include:

  • Multi-hand Blackjack with side bets
  • American Blackjack with side bets
  • 4-deck Super Stakes Blackjack
  • Single-deck Blackjack
  • Double Xposure
  • Pontoon

The first three are developed by Section 8 Studio (an 888 division) and feature minimum bets as low as €1 and maximum bets as high as €4,000. The remaining games accept bets in the €1-€40 range. Most games cannot be played in demo mode, unfortunately.

The best return is available in single-deck classic Blackjack – 99.54%. Avoid placing side bets in any of the games as they are highly disadvantageous to the player – most return between 92% and 94%.

Roulette

888 Casino currently offers six roulette games:

  • European Roulette
  • 3D Roulette
  • Low-stakes European Roulette
  • French Roulette
  • Super-stakes Roulette
  • American Roulette

The last three games were designed by 888. The super-stakes game is noteworthy for accepting up to €250,000 on a single bet. Other games accept between €1 and €2,000. The 3D game follows European rules and features highly realistic graphics and sound effects.

American roulette is the least advantageous, with a return lower than 95%. European roulette is second best with 97.30%, and French roulette tops the chart with 98.35% RTP thanks to the “half back” rule.

Video Poker

We counted seven video poker games in total at 888 Casino, most of which were developed in-house. Examples include:

  • Jacks or Better
  • Deuces Wild
  • Bonus Poker
  • Joker’s Wild

Bets range from €0.05 to €150 per spin.

Jacks or Better pays 9 for a full house, 6 for a flush, and 4,000 for a max-coin royal flush. This translates to around 99.55% in theoretical returns. Overall we found 888’s video poker pay tables to be advantageous to players. It’s a shame their selection isn’t much larger.

Live casino games

Considering their video slots and poker selection size, we were surprised to see the Casino features 14 live dealer games. Examples, along with min/max bets, include:

Poker: €1/€1,000 bets
Speed Baccarat: €1/€5,000
Dream Catcher: €0.10/€5,000
Three-card Poker: €1/€5,000
Roulette: €10-€10,000
Blackjack: €20 – €5,000

These games can be accessed from the live casino lobby. Players can also choose from three different camera views of the action.

Bonuses and promotions at 888 Casino

No deposit bonus

Create your first 888 Casino account and receive a free €88 bonus, no deposit needed. Make sure to fill out the registration form correctly to avoid withdrawal problems, and to click the activation link in your confirmation e-mail. Bonus funds will be available for play as soon as you log on to your account.

The fine print:

The bonus is awarded as freeplay. Freeplay cannot be withdrawn and can only be used to play 888’s casino games. Funds are available for 14 days.

Any money won in the course of wagering the freeplay is awarded as restricted cash, subject to a 30x wagering requirement. For example, if you win €10, you must wager 30 * 10 = €300 before you’ll be allowed to withdraw. This requirement must be met in 90 days.

Unfortunately, the total that can be won from betting freeplay funds is capped at €15.

This means that 888’s no deposit offer is, really, „Up to €15 no deposit bonus with a 30x wager requirement plus freeplay – if you’re lucky.”

This is a very attractive bonus if your main goal is to try 888’s casino games for free. If you are hoping to profit from a no deposit bonus, there are many better casinos out there.

Free Spins

888 Casino offers 30 free spins to newly-registered players from the United Kingdom, Germany, Austria, Canada, Sweden, Switzerland, Finland, Norway, and The Netherlands. Free spins are valid for 14 days and each one is worth €0.15. Spins can be used to play 888’s jackpot slots, including Millionaire Genie, Rise of the Pharaohs, Pirates Millions, and Irish Riches.

Free spins are also available as part of multiple recurring promotions offered by the casino.

First deposit bonus

Make your first real money deposit and 888 will match it dollar for dollar, up to €140. For example, deposit €50 and receive €50. Deposit €200 and receive €140.

To claim the bonus, click the „Claim Bonus” button in the cashier after making your deposit, then follow the e-mail instructions.

The fine print:

This offer is unavailable to players who made their first deposit using Skrill or Neteller.

To cash out the bonus, players must „clear it” by meeting a 30x wagering requirement. For example, clearing a €100 bonus requires that you wager €3,000 playing casino games. If this requirement is not met in 90 days, any remaining bonus funds and winnings generated from playing it are forfeit to the casino.

Reload bonuses

888 Casino offers a Premium Welcome Package. It allows you to claim up to €1,500 in deposit bonuses over the course of your first five consecutive deposits, assuming you make them during your first week as a registered member. To claim the bonus, you must enter bonus code Welcome1 while making your first deposit, Welcome2 while making the second deposit, and so on.

The first bonus is a 100% match on your deposit up to €100, and the four remaining bonuses are worth 30% up to €350 each.

The fine print:

The minimum deposit size to qualify is €20.

The first bonus in the series is worth up to €100, which is less than the €140 available through a regular first deposit bonus. If you fail to enter the Welcome1 promo code and go for the standard first deposit bonus instead, you waive your right to claim the remaining four bonuses.

For deposits number 2 through 5, players must wager three times the value of the bonus within seven days of depositing in order to receive the bonus. Next, in order to withdraw bonus funds or any winnings, a 30x wagering requirement must be met within 90 days. This requirement increases to 40x if the deposit was made using Neteller.

Example: you make a €100 second deposit with a VISA credit card and enter bonus code welcome2 in the cashier. In order to receive your €30 bonus (30% of deposit size), you must first wager 3*30 = €90. Further, if you would like to cash out a part of the bonus, you must additionally wager 30*30 = €900.

Other promotions

888 Casino is home to multiple recurring and short-term promotions. For example, on the first day of each month, the casino selects 26 players at random and awards each an equal share of €888. Players are also awarded a free MULTI-wheel spin each day for a chance to win additional bonuses. Additionally, up to €300 in freeplay can be claimed by beating the dealer in a game of Blackjack on the 21st day of the month.

There are also exclusive live casino bonuses up for grabs. Examples include winning €8 whenever the ball lands on 8 in roulette, free money for being dealt certain card combinations in Blackjack, and other bonuses awarded at random.

Finally, 888 Casino offers reload bonuses, one for each day of the week. Simply deposit €20 or more on a given day to receive:

  • Saturday: up to €100 freeplay
  • Sunday: up to €500 freeplay (awarded to 100 players at random)
  • Monday: up to €150 freeplay, to be used at select jackpot slots
  • Tuesday: up to €150 freeplay for European Roulette, Multihand Blackjack, and Casino Reels slot play
  • Wednesday: up to €20 cashback
  • Thursday: up to €100 freeplay for use on select slots
  • Friday: up to €60 freeplay

Unused freeplay expires after seven days. The maximum amount players can win by wagering freeplay is equal to the freeplay itself. Winnings are awarded as bonus funds with a 30x wagering requirement.

Game contribution table

Different games at 888 Casino contribute differently towards meeting bonus playthrough:

Slots, Keno, scratch cards, and all other games 100%
Roulette, Triple Card Poker, Poker 20%
Blackjack, video poker, Baccarat, live casino 10%
Craps 5%

For example, if a game contributes 10%, only one dollar from every ten dollars wagered on that game will count towards meeting bonus wagering requirement. If you’re attempting to clear a bonus with a €1,000 playthrough, you will need to wager €10,000 on Blackjack or €20,000 on craps.

Cashback

888’s cashback program is called Comp Points and all casino members are enrolled in the program by default. You earn 1.35 Comp Points for every €10 placed in wagers.

Comp Points can be exchanged for unrestricted cash at a rate of 135 Points per €1. To accumulate 135 Points, you need to wager 100 * €10 = €1,000. Therefore, the whole deal translates to 0.1% cashback, which seems very low, but is rather normal by online casino standards.

Wagers placed using bonus funds do not accrue Comp Points.

Loyalty program

888 Casino offers an invite-only VIP program. Typically, only the most active high-rollers receive invites. There are currently three loyalty levels:

  • VIP
  • VIP Gold
  • VIP Platinum

VIP members enjoy perks such as additional bonuses, invitations to exclusive parties and events, complimentary hotel stays, increased deposit and withdrawal limits, better Comp-to-cash conversion rates, birthday gifts, and access to an account manager.

888’s casino software

Accessing games

There are three ways you can enjoy 888’s casino games:

  • Browser-based app: can be launched in any modern browser that supports Flash. Works on Mac and PC computers.
  • iPhone / iPad app: can be downloaded from the Apple App Store. Requires iOS 7.0 or higher and is a 10MB download.
  • Android app: requires OS version 4.0 (Ice Cream Sandwich) or higher.

There is no downloadable version for desktop computers.

If for some reason you’re unable to run a dedicated mobile app on your mobile device, you can access the browser-based version. It’s responsive and will resize to fit your smartphone screen.

Software usability and stability

In our experience, 888’s casino software has been remarkably stable. The interface is responsive and games are quick to load, particularly ones developed by 888. Titles are grouped by category, with one for Slots & Jackpots, another for casino games, and one for the live casino. Slots can be filtered by jackpot availability and the number of paylines (1-25 or 25+). Casino games are further divided into Roulette, Blackjack, poker games, and all card games.

What’s missing is the ability to browse video poker games alone – these are currently grouped together with other table poker games. We would have also liked to filter slots by theme, min/max bets, and software developer – none of which is currently possible.

It’s also worth noting that the iOS and Android mobile applications feature significantly fewer games than the browser-based lobby. Luckily, most jackpot slots and the best-paying Blackjack and roulette games can be accessed from anywhere.

Technical support

888’s website includes a support center, which hosts helpful answers to the most common questions and solutions to common problems. However, we found that many of the support pages were not detailed enough. As such, it is likely that you’ll need to contact the casino’s technical support team to get issues resolved.

You can reach 888’s technical support team by filling out the contact form on their website or by sending an e-mail to support@888.com. In our experience, they take about a day to reply to simple questions. Unfortunately, requests for more technical information have gone unanswered.

A live chat feature is currently unavailable.

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