Managing a casino is challenging in the best of times, and even more so in a tough economic environment. Investing in technology that enables managers to work smarter and more efficiently has never been more important. In fact, it is essential to streamlining operations and increasing profitability.
Selecting the right technology vendor—one that understands the casino market—is also critical to success. The Agilysys Hospitality Solutions Group grew up in the gaming industry, and as a result, offers casino customers a unique perspective that some other hospitality software providers can’t match.
We know a ”one-size-fits-all” approach doesn’t work. The mega-casino-hotels of Las Vegas and Atlantic City have different requirements than the smaller tribal and regional gaming sites around the country. That’s why we offer targeted solutions that address the needs of every size property.
While Agilysys is best known for managing front and back of house with point-of-sale, inventory and procurement and property management systems, we also offer many other solutions that streamline operations, enhance guest service and extend the value of our core management systems.
Staying Ahead of the Competition
In this business, staying one step ahead of the competition can mean the difference between success and failure. Agilysys solutions for point-of-sale, express check-in, business intelligence, document management and golf and spa management, give gaming properties a real advantage with technology that helps conserve resources and increase profitability. Several of our solutions are available as either SaaS or standalone models, ensuring maximum flexibility in implementation and management.
The InfoGenesis™ POS system is an award-winning point-of-sale software solution that is suitable for casino properties of all sizes. It combines powerful reporting and configuration capabilities with an easy-to-use touch-screen terminal application, and its service-oriented architecture (SOA) enables interfaces to a wide range of host systems, such as gift card and guest management solution providers. It also integrates with Agilysys solutions for property management, inventory and procurement and document management. Features of the InfoGenesis POS system include audit log and electronic journal, multi-language capability, packages and prix fixe menus, signature capture, real-time reporting capabilities and advanced sorting, grouping and filtering options.
We also offer a handheld point-of-sale solution that seamlessly integrates with the InfoGenesis POS system. With customizable screen layout, barcode scanning, signature capture and online or offline ordering capabilities, the handheld solution enables gaming properties to serve guests in any location—from the casino floor to poolside cabanas.
The Guest Express solution by Agilysys is also used by casino-hotels of all sizes and is especially popular at larger properties. The self-service kiosk system allows guests to check in, encode a room key, check out and obtain a receipt—all without waiting in line at the front desk. An internal printer produces both a registration slip and a guest folio. Real-time monitoring alerts hotel staff when paper and key cards are low, and operational settings are controlled from locations the hotel chooses.
Gaming properties that want to identify trends, gain efficiencies and capitalize on revenue opportunities turn to our Hospitality Analytics solution. It gives a complete view of data in a single place, with easy-to-read dashboards that allow ad-hoc reporting and pre-built hospitality-specific templates that streamline report creation. The Hospitality Analytics solution takes the guesswork out of decision making, enabling managers to make fact-based decisions and improve business processes.
Every casino, regardless of size, is faced with an avalanche of paper and the storage problems that come with it. The solution is the DataMagine™ Document Management System by Agilysys. Unique among document management offerings, the DataMagine solution holds a U.S. patent for its ability to integrate scanned images and system-generated reports into departmental or enterprise business applications, all without the need to write or change code. This technological achievement results in a fast implementation and a rapid ROI. The DataMagine Signature Capture Module, which works with both wired and wireless devices, enables properties to eliminate printing and storage of paper documents, such as guest registration cards, point-of-sale receipts and waivers. No other document management solution combines the full functionality of DataMagine software with its ease of implementation and integration to all Agilysys solutions.
We also provide software solutions that manage golf facilities and spa services. GolfPro provides complete pro shop management that goes well beyond sales and inventory control. Tee time scheduling, member profile management and billing, tournament management and web and e-mail access are included in one easy-to-use solution, with optional modules for accounting, retail POS and sales and catering. And the Visual One™ Spa Management System covers all aspects of running a spa business, from scheduling guest services to managing staff schedules. The feature-rich solution is tightly integrated with both the Lodging Management System® (LMS) and Visual One property management systems and can be launched from within either application, enabling hotel staff to quickly and easily book spa appointments, which instantly appear in the confirmations sent to guests.
Streamlining Inventory and Procurement
Gaming properties must keep a tight rein on inventory, especially in a down economy, and Agilysys offers two powerful inventory and procurement solutions to meet the needs of properties of all sizes.
Eatec® Solutions offers a comprehensive suite of management tools that streamline the inventory and procurement process. The system is especially well-suited for small to medium-sized casino operations, with a modular structure that enables properties to define exactly the set of features they need, without the expense of purchasing features they won’t use. Fully integrated with the InfoGenesis POS system, the solution also offers interfaces to many popular foodservice cash register systems.
The Stratton Warren System (SWS) is well-suited for larger casino operations. It automates the entire procurement process—from food and beverage to general property materials—and provides a fast and measurable return on investment by reducing labor costs and waste and eliminating time-consuming and error-prone paper documents. It also integrates with all leading financial and point-of-sale software products. Recognized as one of the hospitality industry’s leading inventory and procurement systems, SWS is used by many of the world’s largest casino-hotels. Its unparalleled reliability, capacity for handling high-volume activities and the incorporation of a full-function accounting backbone in an enterprise-wide paperless environment set the Stratton Warren System apart from the competition.
Guest-Centric Property Management
Agilysys has long been recognized for its industry-leading property management systems. And, as technology has raised the bar, we have remained at the forefront, with innovative guest-centric solutions that help gaming properties tap into new revenue streams and serve customers in creative new ways.
For tribal and regional casinos, we offer the Visual One Property Management System, a comprehensive solution with integrated modules for accounting, guest marketing, sales and catering, and spa management. Its comp accounting module tracks both casino and non-casino guest charges and interfaces with many of the industry’s leading casino management systems. Staff can code complimentary services at any time during a guest’s stay and instantly validate the authorization for the comp. If an entry for special billing occurs at the point of check-out, staff can simply re-filter the charges to move them from the guest expenses folio to the special billing folio. The Visual One Activities Module integrates seamlessly with the property management system, making it easy to personalize guest reservations and manage amenities and activities property-wide.
The Lodging Management System (LMS), recognized as one of the hospitality industry’s premier property management software systems, is perhaps the most well-known of the Agilysys gaming solutions. Its unique blend of features and functionality, along with its reputation for 24/7 reliability, have made it a long-time favorite of corporate gaming customers around the world, including 17 of the 20 largest casinos in Las Vegas. LMS automates every aspect of hotel operations—from reservations and credit card processing to accounting and housekeeping. It also links guest gaming accounts to hotel accounts for evaluating point and comp redemption. Its versatile foundation easily expands to incorporate modules for activities scheduling, attraction ticketing, food and beverage sales, online reservations, remote check-in, sales and catering, spa scheduling and more.
The latest version of LMS includes a browser-based interface, the LMS ARTS® activities planner and a guest viewer that provides ‘at-a-glance’ insight into activities schedules and reservations. It also includes Guest Hub, a centralized repository for guest profiles, including history, itineraries, interests and preferences.
Preparing for the Future
Even in a softer market, gaming properties should prepare for changes in demand down the road and invest in technology that will enable them to meet the challenges of the future. When the economy improves, there will be competition.
Technology purchases should be based on the quickest ROI for the system that most closely matches the requirements of the property. It’s smart to partner with a company that can help you understand ROI as part of the decision-making process. Also, make sure your technology partners are very familiar with the gaming industry. Our team has a broad depth of industry knowledge as well as the ability to bring in the right people at the right time.
At Agilysys, we continue to build on our legacy systems while also adding innovative new solutions to our technology portfolio. Each of our products makes an impact on the bottom line—whether it’s cost savings, improved productivity or an enhanced guest experience (which equates to increased revenue in the long run). Our mission is to deliver best-of-breed software solutions to gaming properties of all sizes, helping them move confidently into the future with innovative technology that gives them a competitive edge.
For more information on Agilysys solutions for the gaming industry, visit www.agilysys.com/hospitality or call 877-374-4783. Also, you can visit us at booth 433 at the Global Gaming Expo, Nov. 16-18, in Las Vegas.
“We’ve worked with Agilysys for more than 20 years and consider them a strategic business partner. Agilysys is widely recognized as an innovator in the hotel and casino market, and their solutions have played an important role in streamlining our operations and helping us deliver exceptional guest service.” —David Farlin, Chief Information Officer, Boyd Gaming Corp.
“We wanted integrated software solutions that are flexible and easy to use, and Agilysys provided the complete package. The company’s software solutions already achieve what others on the market are just beginning to talk about. We are confident the systems will give us more control over our business, help us reach new heights in guest service and position us for future business opportunities.” —Rich Purser, General Manager, Suquamish Clearwater Casino Resort
“The quality of support from Agilysys is unsurpassed. I’ve been working with software vendors in the gaming and hospitality industry for 20 years and haven’t found a better one.” —Mike Day, Chief Information Officer, Cannery Casino Resorts